Product Usage

How does Menopod work?

Menopod uses Peltier technology to deliver instant cooling relief when placed on the back of the neck. It cools down in seconds and stays cool for about 60–90 seconds per cycle.

How is Menopod different from an ice pack?

Menopod is portable, dry, and reusable. Unlike an ice pack, it doesn’t require freezing, won’t melt or drip, and delivers consistent, on-demand cooling. It’s safe to use directly on your skin and stays dry during use, so you can use it discreetly anytime—without worrying about condensation or mess.

How do I use Menopod?

Turn it on, place it on the back of your neck or another pulse point, and enjoy the cooling sensation. It works through direct skin contact.

What can Menopod help with?

Menopod can help with:

  • Perimenopause and menopause
  • Postpartum heat and hormonal changes
  • Stress or anxiety-related heat
  • Migraines or headaches
  • Heat sensitivity from medications or chemotherapy
  • Environmental or situational overheating


Is Menopod only for use on the neck?

The best way to lower body temperature is by cooling pulse points, commonly on the back of the neck and wrists. Other points include inside elbows, knees, thighs, ankles, and temples. Menopod cools pulse points to reduce heat.

Can I use Menopod at work, in public, or on the go?

Yes. Menopod is quiet, compact, and discreet—ideal for using at your desk, in meetings, while commuting, or running errands. It gives a gentle vibration to let you know when it turns on and off, but while it’s cooling you down, it makes no noise at all. There are no moving parts—just silent, effective relief wherever you are.

How long does it stay cool during each use?

Each cycle provides cooling for approximately 60–90 seconds. You can use Menopod for 2–3 cycles in a row before it needs to cool down internally again.

Can I use it for other types of heat stress?

Yes. Menopod is designed to relieve not just hot flashes but also heat from stress, anxiety, and environmental factors.

How often can I use Menopod?

You can use Menopod as often as you need throughout the day. It’s designed for quick, on-the-spot relief—whether you're at home, at work, or on the go. You can run it up to 3 times in a row before giving it a short break to release the heat it pulls away from its copper plate.

How do I clean and maintain Menopod?

Wipe Menopod's surfaces gently using a dry microfibre cloth. Avoid using water, cleaning sprays, or harsh chemicals, and never submerge the device.

Is Menopod only for women?

No. While Menopod was originally created with menopause in mind, it's designed for anyone who experiences heat-related discomfort. That includes men, transgender, non-binary, gender-fluid, agender, and cisgender individuals.

Whether you’re dealing with hot flashes, stress-related heat, or side effects from medication or treatment—Menopod is for you. Everyone deserves access to comfort and control.

Technical & Safety

What type of battery does Menopod use? Is it safe?

Menopod contains a built-in rechargeable lithium-ion battery (under 100Wh), certified for safety under UL1642 and CE standards. It’s designed to be safe for everyday use, travel, and charging. The battery is not user-replaceable and does not require full drainage before recharging.

How long does the battery last?

Menopod lasts for about 12 cooling cycles on a full charge. A full recharge can take up to 3 hours. You can recharge it at any time—no need to wait until it's fully drained—so it's always ready when you need it.

Can I use Menopod while taking medications?

Yes, Menopod can be used while taking medications. It provides external cooling and doesn’t interfere with medication in the body. If you're concerned about how your body reacts to temperature changes or have specific medical conditions, we recommend checking with your healthcare provider.

Can I use Menopod with a pacemaker or medical device?

Yes, Menopod is battery-powered and does not emit any energy—such as radio waves or electromagnetic fields—that would interfere with a pacemaker. It’s safe to use, but if you have specific medical concerns, it’s always best to consult your healthcare provider.

Can I use Menopod during pregnancy or postpartum?

Yes, Menopod is safe to use during pregnancy and postpartum because it provides external cooling only. It does not emit radiation or electrical energy, and it is not a medical device. Many postpartum individuals use it to help with hormonal heat, night sweats, or stress-related warmth. If you have specific medical concerns, we recommend checking with your healthcare provider.

Can I bring Menopod on a plane?

Yes. Menopod is TSA- and CATSA-compliant for carry-on luggage. It contains a built-in lithium-ion battery rated under 100Wh, which meets airline safety standards. The battery is UL1642 and CE certified. Just pack it in your carry-on (not checked baggage), and you're good to go.

Orders & Shipping

Where do you ship?

We ship worldwide, from Coldwater ON, Canada. Our Shipping Policy includes a full list of countries we ship to, along with details about duties, taxes, and delivery times.

How long will shipping take?

Delivery times vary based on location. Most orders within Canada and the U.S. arrive within 2–7 business days. International delivery times may vary. For a detailed breakdown by region, visit our Shipping Policy.

How can I track my order?

Once your order ships, you’ll receive a tracking link by email. You can use that link to monitor your delivery status in real time.

Do you charge duties or taxes on international orders?

Yes, duties and taxes may apply depending on the destination country. These charges are outlined in our Shipping Policy and are the responsibility of the customer.

What is your return policy?

We accept returns for new Menopods within 30 days of delivery, as long as the product is unopened and unused. Refurbished Menopods are final sale but come with a 60-day exchange warranty. For full details or to start a return, please visit our Refund Policy

Is there a warranty on Menopod?

Yes. New Menopod orders include a one-year limited warranty against manufacturing defects. Refurbished Menopod orders include a 60 day exchange.

Refurbished & Sustainability

Do you offer refurbished Menopods?

Yes, we offer a limited number of refurbished Menopods at a discounted price. Each unit is thoroughly cleaned, tested, and quality-checked before being resold. They're a great way to access cooling comfort at a lower cost.

Why do you offer refurbished Menopods?

We believe in reducing waste and giving products a second life whenever possible. Offering refurbished units lets us extend the life of functional devices while keeping them out of landfills. It’s part of our commitment to practical, sustainable self-care.

What is the return/warranty for refurbished Menopods?

Refurbished Menopods are final sale, but they come with a 60-day exchange warranty. If your refurbished device stops working within that window, we’ll replace it with another refurbished unit.

Full details are available on our Refund Policy page.

Are refurbished Menopods reliable?

Yes. Every refurbished Menopod goes through a detailed inspection and testing process. While they may show minor cosmetic wear, they function just like a new unit—and are backed by our 60-day exchange warranty for peace of mind.

Is your shipping carbon neutral?

Yes. Through Shopify Planet, we offset the carbon emissions from every delivery by contributing to innovative carbon removal technologies. It’s one more way we’re working to make self-care more sustainable.

Troubleshooting & Support

I lost my manual. Can I get a new one?

Yes! We have a digital version of the Menopod manual available. If you’ve lost yours, please visit here to download a new copy.

Why won’t my Menopod hold its charge?

If your Menopod isn’t holding a charge, try using a different USB cable and power source to rule out connection issues. If the device is older or has been exposed to extreme temperatures, the battery may have degraded. Reach out to us if you’re unsure—especially if you're within the warranty period.

Why is my Menopod overheating?

Menopod may feel warm if it’s used repeatedly without rest. It’s designed to draw heat away from its copper plate and release it through its internal components between uses. If you run it 2–3 times in a row, let it cool down for 10–15 minutes before using it again. Avoid storing or charging it in hot environments.

How do I know when my Menopod needs to be charged? What do the lights mean?

When your Menopod shows 4 solid green LEDs, it’s fully charged and ready to use.

If the lights begin flashing amber or red, your Menopod either needs to be recharged or has temporarily overheated after repeated use. Let it cool down for 10–15 minutes, then try again.

If the issue continues even after charging and resting the device, please reach out to our support team.